Privacy Policy

This Privacy Policy describes how LoveLines ("we", "our", or "us") collects, uses, and protects information when you use our mobile application (the "App"). We are committed to protecting your privacy and handling your data transparently.

1. Contact Information

2. Information We Collect

2.1 Photos and Images

• User-Uploaded Photos: When you use LoveLines to create coloring pages, you upload photos from your device's camera or photo library.
• Temporary Processing: Photos are processed temporarily using AI technology to generate line art for coloring pages.
• No Permanent Storage: We do NOT store your original photos or generated images on our servers. All processing happens locally on your device or temporarily in memory during generation.

2.2 Device Information

We may collect basic device information to ensure app functionality:

• Device model and operating system version
• App version
• Device identifiers (for crash reporting and analytics only)

2.3 Usage Data

We may collect anonymous usage data to improve the App:

• Feature usage patterns
• App performance metrics
• Crash reports and error logs
• Time spent in the app

2.4 Subscription Information

If you subscribe to LoveLines Pro:

• Subscription status and plan type
• Purchase history (managed by Apple App Store)
• We do NOT collect or store payment card information

2.5 Support and Feedback Data

If you contact us through the Feedback & Support feature:

• Email address (optional, if provided)
• Issue description and topic
• Diagnostic information (if you choose to include it)
• Attached screenshots (optional)

3. How We Use Your Information

We use your information only for the following purposes:

3.1 Service Delivery

• Process photos to generate coloring pages
• Provide access to Pro features for subscribers
• Save generated images to your device (with your permission)

3.2 App Improvement

• Analyze usage patterns to improve features
• Fix bugs and technical issues
• Develop new styles and features

3.3 Communication

• Respond to support requests
• Send important service updates or changes
• Provide subscription-related notifications

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Enforce our Terms and Conditions
• Protect against fraud or abuse

4. How We Share Your Information

4.1 Service Providers

We may share data with trusted third-party service providers who help us operate the App:

• Cloud Infrastructure: For temporary image processing (data is automatically deleted after generation)
• Analytics Services: For anonymous usage statistics (e.g., app performance, crash reporting)
• Customer Support Tools: To respond to your feedback and support requests

All service providers are bound by strict confidentiality agreements and are required to protect your data.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or abuse
• Ensure user safety

4.3 Business Transfers

If LoveLines is acquired, merged, or sold, user information may be transferred as part of that transaction. We will notify you via email or app notification before any such transfer.

5. Data Retention and Deletion

5.1 Photos and Generated Images

5.2 Account and Usage Data

• Anonymous usage data is retained for up to 2 years for analytics purposes
• Support tickets and feedback are retained for up to 1 year
• You can request deletion of your data at any time by contacting us

5.3 Subscription Data

• Subscription information is managed by Apple App Store
• We retain minimal subscription status data only while your subscription is active
• After subscription cancellation, related data is deleted within 30 days

6. Your Rights

You have the following rights regarding your data:

6.1 Access

Request a copy of any personal data we hold about you.

6.2 Deletion

Request deletion of your data. We will comply within 30 days, except where retention is required by law.

6.3 Correction

Request correction of inaccurate or incomplete data.

6.4 Withdrawal of Consent

Withdraw consent for data processing at any time. This may limit app functionality.

6.5 Portability

Request your data in a portable format (where technically feasible).

6.6 Opt-Out

Opt out of analytics or diagnostic data collection through device settings.

7. Children's Privacy

LoveLines is designed to be family-friendly and suitable for all ages, including children. We are committed to protecting children's privacy in compliance with COPPA (Children's Online Privacy Protection Act) and similar regulations.

7.1 Parental Consent

• We do NOT knowingly collect personal information from children under 13 without verifiable parental consent
• The app does NOT require account creation or personal information to use basic features
• Parents can contact us to review, delete, or refuse further collection of their child's information

7.2 Child-Safe Design

• No third-party advertising
• No in-app social features or chat
• No sharing of personal information with third parties for marketing purposes

7.3 Parental Controls

Parents can:

• Monitor app usage through device screen time controls
• Disable in-app purchases via device settings
• Request deletion of any data by contacting us

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately.

8. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Access Control: Limited access to data by authorized personnel only
• Regular Audits: Periodic security reviews and updates
• Secure Deletion: Automatic and permanent deletion of temporary processing data

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Services

9.1 Apple App Store

Subscriptions and in-app purchases are processed by Apple. Apple's Privacy Policy applies to payment processing and subscription management.

9.2 Analytics and Crash Reporting

We may use third-party analytics services (e.g., Firebase Analytics, Crashlytics) to improve app performance. These services collect anonymous device and usage data.

9.3 No Third-Party Advertising

10. International Data Transfers

LoveLines is available worldwide. If you use the App from outside your country of residence, your data may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of data sales (Note: We do NOT sell your data)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at: yingshanpolo@gmail.com

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA) or UK, you have rights under GDPR:

• Legal basis for processing: Consent and legitimate interest
• Right to lodge a complaint with your local data protection authority
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at: yingshanpolo@gmail.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the App or via email (if provided)
• Request your consent if required by law

Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

14. Your Consent

By using LoveLines, you consent to this Privacy Policy and our collection, use, and sharing of information as described herein.

If you do not agree with this Privacy Policy, please do not use the App.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: